Our hotels are all about bringing people together. We're on the lookout for a talented Conference & Events Coordinator who can manage bookings, build strong client relationships, and deliver truly memorable events, meetings, and conferences. This is a full-time, fixed-term contract role covering maternity leave from September 2025 to May 2026. A little taste of your day-to-day: Every day is different at IHG, but you'll mostly be: - Liaising with clients to build accurate events bookings - Delivering exceptional service standards in-person, on email or over the phone - Establishing client requirements to effectively facilitate their needs - Responding to meeting & events enquiries and upselling to maximise sales, occupancy and revenue - Accurately logging all enquiries in the sales and catering system - compiling accurate banquet event orders and regular reports for the Operations Team - Adhering to hotel deposit and billing procedures (follow up deposits, send pre-payment advice and ensure it's received, post miscellaneous charges, reconcile billing post event, process commissions) - Maintaining open communication and effective relationships with departments What we need from you: - Previous groups, meeting and events experience in a hotel or sales role - Passion for providing excellent client experiences and client engagement - Confidence in proactively preventing problems and ability to handle service recovery following any complaints - Excellent interpersonal, written and verbal communication skills - Knowledgeable of hotel systems including Salesforce and Opera is advantageous - Organisational skills - manage multiple tasks and conflicting deadlines - Collaboration - build and maintain internal and external relationships What you can expect from us: Let's GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey, including: - Proactive paid wellbeing days - Paid birthday leave - Enhanced parental leave - Some of the best discounts across our IHG Hotels & Resorts for accommodation and food & beverage - A massive discounts platform for all your favourite brands and retailers - to help your salary go further Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG. Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
