Role: Services Designer APS6 (Team Leader) Client: Federal Government Agency Locations: ACT, NSW, QLD, SA, VIC Duration: 12 months with potential 12 months extension Working arrangements: Hybrid (3 days minimum working from office) Citizenship Requirement: Australian Security clearance: Must be able to obtain Baseline Role Purpose The APS6 Service Designer is accountable under broad direction to undertake very complex work that delivers quality outcomes across the Participant Experience Design functions of the agency. The position is an important team leadership position and will have delegated authority and responsibility to resolve issues and risks across wide-ranging activities of substantial depth involving significant detail. The role requires providing leadership, control, planning, resource management, performance management and decision making for the Team Membership and assigned Contractors working within the work area. The APS6 Service Designer (Labour Hire) is responsible for actively managing key internal and external stakeholder relationships and where required will represent and negotiate on behalf of the agency across a range of forums. Role Responsibilities: Researching and identifying insights contributing towards Agency understanding of information. Conducting qualitative and quantitative research. Maintain comprehensive documentation of the current state service through design and research, identifying current participant and staff experience and business processes. Maintain process design improvement including evaluating proposed solutions and design at both a conceptual and tactical level. Advocating for the voice and experience of participants and stakeholders through work processes. Facilitate design-thinking sessions with service users, designing and testing future experiences. Applying in-depth knowledge of the role and functions of the agency and the related impacts across work areas. Overseeing end-to-end service experiences, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints. Mandatory Criteria Proficiency in conducting qualitative and quantitative research to gather user insights, particularly from diverse and vulnerable populations. Excellent verbal and written communication skills to articulate design ideas and concepts to stakeholders and team members. Ability to create prototypes and mock-ups to visualise service concepts and improvements, specifically within the Figma Design tool. Familiarity with design thinking methodologies and tools, with a focus on iterative improvement and user feedback. Strong problem-solving skills to address complex service design challenges within the constraints of existing schemes. Weighted Criteria Familiarity with agile and lean methodologies, especially in the context of public sector projects. Understanding of business processes and how design impacts policy outcomes and public service delivery. For more information, please APPLY here, or reach out to Sejal, Delivery Consultant @Talent Street on talentstreet.com.au .
