We are seeking a Senior Technical Support Engineer to oversee the day-to-day operations of an organisation’s IT department, ensuring smooth functioning of networks, systems, and infrastructure. This is a smaller subsidiary part of a larger group, so you will need to remain hands on and provide general day to day IT support for 50 users. You will also play a key role working closely with the Managing Director with project management, budgeting and operational responsibilities just to name a few. This role would suit an experienced engineer looking to step up into management in a smaller organisation. Responsibilities and Key Accountabilities: Managing IT Operations: Overseeing the day-to-day operations of an organisation’s IT department, ensuring smooth functioning of networks, systems, and infrastructure. Vendor management: Close collaboration and management of technology vendors including contract negotiations Technology Selection: Evaluating and selecting appropriate hardware, software, and technology solutions to meet the company’s needs. Security and Compliance: Ensuring the security of data and systems, implementing security protocols, and ensuring compliance with regulations and best practices. Project Management: Overseeing IT projects, from planning to execution, and ensuring they are completed on time and within budget. User Support: Providing support to end-users, troubleshooting issues, and ensuring high levels of customer satisfaction. Disaster Recovery and Business Continuity: Developing and maintaining plans for data backup, recovery, and continuity in case of IT system failures. Reporting and Documentation: Keeping records, generating reports, and communicating IT performance and status to upper management. Requirements: Bachelor’s degree in information technology, Computer Science, or related field. Strong knowledge of IT systems, infrastructure, networks, virtualisation and Microsoft administration Certification(s) in ITIL, CISSP and/or PMP is preferred. Proficiency in project management methodologies. Excellent problem-solving and analytical skills. Knowledge of cybersecurity and data protection principles.
