The Client Spencer Street Apartment in West Melbourne are designed to cater to the needs of travelers seeking comfortable, affordable, and convenient accommodations in the city. They are looking for an experienced Accommodation and Hospitality Manager join their growing team in Melbourne. The Role This role is critical in ensuring the smooth operation of the serviced apartments and providing an excellent experience for guests. This is a full-time position with an annual salary between $84,000 to $86,000 plus superannuation. Responsibilities Manage and oversee the reservation system to ensure efficient booking processes and high levels of customer satisfaction Supervise the reception team, ensuring guest check-ins and check-outs are handled smoothly and professionally. Oversee room service operations, ensuring timely and high-quality service delivery to guests Direct housekeeping activities, ensuring all rooms and public areas are clean, tidy, and well-maintained Ensure all operations comply with relevant laws and regulations Observe and enforce compliance with health and safety regulations in all aspects of the hotel's operations Control the selection, training, and supervision of staff, ensuring they are well-equipped to perform their duties effectively Ensure compliance with occupational health and safety regulations, promoting a safe work environment Hold regular meetings with staff to discuss operations, address issues, and share updates Implement performance management processes for staff, including setting objectives, providing feedback, and conducting evaluations Manage and maintain lease agreements, ensuring timely renewals and compliance with contractual obligations Requirements At least Diploma in hospitality management, business administration, or a related field is often preferred At least 1 year of experience in the hospitality industry, with a focus on hotel management At least 1 year of experience to lead and manage a team, including hiring, training, and performance evaluation At least 1 year of experience in budgeting, financial planning, and cost control Strong commitment to delivering exceptional customer service Familiarity with relevant laws and regulations, such as those governing health and safety, and occupational hazards Exceptional organizational and planning skills, especially related to events and daily operations Excellent verbal and written communication abilities Ability to identify and resolve issues efficiently and effectively High attention to detail, particularly in quality control of services Familiarity with reservation and property management systems Ability to work flexible hours, including weekends and holidays, and adapt to changing situations
