Oolio is a cloud-based P.O.S and Payments platform created with the demands of the hospitality sector in mind. Our solutions help venues offer faster, smarter service, from fixed and mobile POS to self-ordering, kitchen displays, and integrations with popular third-party services like Uber Eats and DoorDash. At Oolio, we are more than just a tech provider – we’re committed to supporting hospitality businesses, with the right tools and insights to make their venues run better, faster and more in sync. We have identified the need for a Merchant Product Manager (MPM), in this newly created role you will be responsible for the end-to-end product lifecycle of our merchant-facing terminal products, from strategy and design to delivery and continuous improvement, you will shape the products that meet the evolving needs of our merchants. Working closely with our cross-functional teams—engineering, marketing, operations, support, and external vendors you will deliver intuitive, reliable, and market-leading solutions that our merchants will love. Reporting directly to the Group COO, this role is pivotal in ensuring we stay ahead in a competitive payments landscape What you will do: Own the end-to-end product lifecycle for merchant terminals: strategy, roadmap, design, delivery, and optimisation. Lead agile product development, collaborating with engineering and delivery teams to bring innovative features to market. Conduct market research, customer discovery, and competitor analysis to inform roadmap priorities. Understand and translate merchant and market needs into clear product requirements and business cases. Manage key stakeholders across tech, commercial, marketing, and support teams. Drive vendor and partner collaboration, ensuring timely and high-quality product delivery. Monitor product performance, track KPIs, and identify areas for enhancement. Advocate for customer-centric design and ensure usability, reliability, and compliance across terminal offerings. Align product strategy with broader business goals and operational priorities . What You Bring 5 years of product management experience within the payments industry. Deep understanding of merchant terminal solutions, including hardware/software integration, deployment, and user experience. Proven experience in agile delivery, product discovery, and iterative development. Strong grasp of payment flows, transaction processing, and merchant operations. Excellent communication, stakeholder management, and influencing skills. Experience managing external vendors and third-party technology providers. Customer-first mindset with a passion for solving real-world problems. Be an analytical thinker with the ability to synthesize data into action. Why Join Us? High-impact role with visibility at the executive level. Opportunity to shape the future of payment tech products for merchants. Collaborative, fast-paced, and innovative work environment. Competitive salary, performance incentives, and professional development support. If this role is of interest to you, please apply with a current resume via the Seek link.
