About the role Join Comvergence as an Account Manager and play a key role in managing and growing strategic customer relationships. Reporting to Management, this full-time role is based in our South Yarra office in Melbourne. As an Account Manager, you will be responsible for driving revenue growth and ensuring high levels of customer satisfaction for our diverse client base. What you'll be doing Develop and maintain strong, long-term relationships with key clients Identify new business opportunities and coordinate the delivery of solutions to meet client needs Manage contract renewals and upsell/cross-sell additional products and services Collaborate cross-functionally with internal teams to ensure seamless service delivery Assist in seeking out new Managed Service Provider partners and building on existing relationships Participate in strategic account planning and client review meetings What we're looking for Proven experience in an account management or senior sales role, preferably in a B2B environment Excellent communication, negotiation and relationship-building skills Strong commercial acumen and the ability to identify growth opportunities Proficient in using CRM systems to manage customer data and pipeline Tertiary qualification in a relevant field or equivalent industry experience What we offer At Comvergence, we are committed to providing our employees with a rewarding and fulfilling career. This includes: Competitive remuneration and uncapped commission scheme Comprehensive training and development programs A collaborative and supportive team environment What You Bring 3 years of experience in Account Management in the Telecommunications or IT Services. Proven Track record in sales. A team player that can work cohesively with both internal and external parties. Proven success managing SMB and medium business accounts in the Australian market . Demonstrated success in managing and growing business and concluding successful long term contracts (annuity revenue). A proactive, results-driven attitude and the ability to work on your own and in a team. Proven ability to deliver against targets and uncover new commercial opportunities within existing accounts. A clear understanding of communications and IT, including emerging technologies Clear understanding of Fibre, NBN, Private Networks, Hosted Voice & Teams, and Cyber solutions. Autonomous, self-motivated and highly organised with strong commercial acumen About us Comvergence is a national Telecommunication Service provider who has built a reputation over the past twenty years delivering reliable Internet, VoIP, Cyber and Mobile solutions. Comvergence has a strong client base that has allowed us to cement our name as a leading Telecommunication provider. Join our growing team and be a part of our exciting journey. Apply now
