A unique opportunity to join one of ANZ's biggest brands & a household name, to lead IT support & solutions across a huge store network, to deliver industry leading tech projects. You'll be the go-to for IT support, from new store openings, upgrading existing systems and warehouse AI to streamline all internal operations. Key Responsibilities: Lead IT support for Head Office, Retail Stores & Distribution Centres, as the primary point of contact Drive technical innovation, identify improvement opportunities & implement new efficiencies across all channels Provide & oversee Service Desk workload, prioritising urgencies & partnering with the IT Operations Manager Support key internal stakeholders on the implementation & adoption of new technologies across all channels Stay ahead of industry trends, AI advancements and identifying issues & problems before they arise Build strong relationships across departments through communication and consistency. Essential Experience: Demonstrated background in IT Support & Solutions Engineering, with extensive experience in Level 1 & 2 support Previous experience in Retail, Consumer or related industries would be hugely advantageous and knowledge of Ontempo would be a huge plus Strong experience with managing internal and external stakeholders, building relationships & providing timely service & updates A solid focus on customer-centricity and the ability to thrive in a fast-paced Retail environment, managing multiple priorities Benefits: The opportunity to join one of the biggest Retailers in ANZ, reporting directly to the CTO & working within a stellar, high-performing team Be part of a highly innovative, forward-thinking and dynamic company culture, working alongside some of the brightest minds in the industry Central Sydney Office location, surrounded by cafes & super convenient parking Working within a custom built stack & opportunity to work on industry-leading, cutting edge AI projects Huge career growth & progression opportunities, joining a business that is hungry for development Opportunity to travel both domestically & internationally Excited? You should be! If you're interested in this opportunity, please reach out today and apply or send your resume straight to Charlotte - charlottejohnson@jivaro.com.au