Love tech? Enjoy solving tricky problems? Good with people? You’ll love this. We’re after a tech-head with people skills – someone who can troubleshoot CCTV and alarm issues like a pro but still hold a conversation that doesn’t sound like a user manual. At Seadan , we’re serious about tech and customer service – but not too serious about ourselves. Our Parramatta branch is packed with friendly faces, deep product knowledge, and the kind of energy that makes every day a bit better. If you’re technically minded, curious, and love customers like we do, keep reading. The Role You’ll be the go-to person for customers needing support with their security gear – CCTV, alarms, access control, and more. Some days you’ll be deep in diagnostics; other days, you’ll be recommending smarter setups or backing up the sales team on the tech front. Troubleshoot technical issues across a range of security systems Provide in-person and phone support with clarity and patience Guide customers toward smart product choices (no pressure, just solutions) Assist with product training and demos Collaborate with suppliers when issues need escalating Who You Are You’re probably the person friends call when their tech breaks. You’ve had enough hands-on experience to wrangle misbehaving gear, and you're just as comfortable talking to a customer as you are updating firmware. You’ve worked with security products – CCTV, alarms, intercoms, access control – or you come from an IT role with strong networking experience and can get up to speed quickly Logical, calm under pressure, and love figuring things out You explain tech without making people’s eyes glaze over Customer-focused, relationship-driven, and solutions-minded Happy to sell when it’s genuinely helpful Bonus if you’re already using tools like ChatGPT to work smarter What’s In It for You? Competitive base salary real profit share (you’ll actually see it) Monday to Friday hours Free on-site parking in Parramatta Regular training and product updates – we don’t expect you to know everything on day one A team that shares knowledge, jokes, and coffee Career growth into senior tech, sales, or product roles if that’s your goal Why Seadan? We’re a national security distributor growing fast and thinking smart. We back quality brands with modern tools (yes, we actually use AI), and we treat our team like grown-ups – with trust, support, and the space to do your best work. SEADAN SEADANSECURITY MMSECURITY NSW Master License number: M/L 000104830 Ready to join a team that’s doing things differently? Hit apply. Let's see what you’ve got. Please note, only successful candidates will be contacted.
