User Researchers design, organise, participate in and carry out user-centred research. They develop a deep understanding of the users and advocate for recommendations that improve the user’s experiences with the service. They use research findings to solve problems for the user and the team/Agency. They may contribute to the creation of prototypes for user testing. Requirements Key duties and responsibilities The Digital Transformation Agency (DTA) is responsible for developing and maintaining the Australian Government digital procurement platform - BuyICT. In this role, you will be embedded in a research team that work alongside a range of delivery and policy teams across the division to uncover and represent user needs, ensuring that BuyICT’s features and services are intuitive, accessible, and aligned with user expectations. You’ll be a key advocate for users, translating research findings into actionable insights that inform design, development, and policy decisions.
