Work across HTML/CSS/JS, APIs, SQL & monitoring tools like Datadog Collaborate with global teams on high-profile merchant accounts Flexible Hybrid WFH & WFO - Sydney or Melbourne - 6 Month Contract Are you a technically savvy problem-solver with a passion for client partnerships and eCommerce? We’re hiring a Technical Account Manager to join a high-growth global Fintech supporting retailers and partners across ANZ . You'll act as the primary technical point of contact for merchants, driving the successful integration and performance of online and in-store payment solutions. You’ll work across: Merchant-facing technical troubleshooting (web integrations, APIs, SQL, logs) Partnership support with platforms like Shopify, Magento , and payments (e.g. Stripe, Adyen ) Cross-functional collaboration with product, engineering, and commercial teams Root cause analysis, incident response, and content creation for scalable solutions What You’ll Bring Ability to read and interpret HTML, JavaScript , and CSS Strong SQL skills (write queries independently) Familiarity with Datadog or similar tools (e.g. Splunk, Sumo Logic ) Great communication and client-facing skills – you're confident wearing "technical hats" Experience supporting eCommerce or SaaS integrations Why You’ll Love It Flexible hybrid model – Sydney or Melbourne Global team, future-facing tech, and real ownership over key merchant relationships This 6-month contract is covering maternity leave – ideal for someone who enjoys a mix of hands-on technical, stakeholder engagement, and strategic delivery. Apply today!
