Customer Service Officer – Residential Home Builder Location: Prestons, NSW Salary: $65k - $80k Super (based on experience) Company: Well-Established Custom & Project Home Builder What’s On Offer? Brand-new office space Flexible working hours Supportive team environment Comprehensive training from a long-standing manager About the Company This family-owned residential builder has been delivering high-quality homes for over 30 years . They offer a versatile product range that appeals to first home buyers, multi-generational families, savvy investors, and those seeking to build their forever dream home. Their diverse portfolio includes: Single and Double Storey Homes Duplex Designs Homes with Granny Flats Knockdown Rebuilds Home & Land Packages Custom Design Solutions Operating with a team of 50 professionals , the company builds around 150 homes per year and fosters a collaborative and friendly workplace culture . They pride themselves on offering a hassle-free experience from start to finish, ensuring that clients receive ready-to-move-in inclusions and personalized service. The Role As a Customer Service Officer , you’ll be a key point of contact for clients throughout the pre-construction and construction process , ensuring a smooth and professional experience. Your responsibilities will include: Client Communication: Managing circa 60 clients at once managing all customer inquiries and concerns professionally and efficiently. Project Tracking & Administration: Using the company's systems to monitor project progress. Timeline Management: Ensuring pre-construction timelines align with tender agreements. Document & Variation Management: Following up on signed documents, contracts, and variations. Collaboration with Internal Teams: Liaising with staff to maintain excellent customer satisfaction. Daily System Updates: Keeping records updated for accurate project tracking. About You Experience in the residential construction industry (customer service or admin role preferred). Strong written and verbal communication skills. A problem-solving mindset with a proactive approach. High attention to detail and ability to manage multiple tasks. Experience with relevant project management software is advantageous. Why Join? Be part of a trusted and growing builder with a strong reputation. Opportunities for career progression , including department transfers. Work in a positive and collaborative team culture. Flexible working hours for better work-life balance. Interested? Apply now or reach out for a confidential chat! Contact Claire Boland on 0485 885714
