Operations Manager (Electronic Security) Richmond Competitive Pay Rate Incentives Pay Reviews Great Place to Work Are you a commercially savvy operations leader who thrives in a hands-on, people-focused environment? We're looking for someone who can take full ownership of day-to-day operations, drive performance, and support a growing national electronic security business poised for big things. This is a pivotal role with real progression potential - step into a growing business now, and grow with it into a National Operations Manager . What You'll Be Doing: Lead and manage the day-to-day operations across service, sales, and project teams Directly manage key team members including the Service Team Leader, Senior sales, and future hires at this level Be accountable for project delivery and KPI's - ensuring timelines, budgets, and profitability are consistently met Support key account relationships and ensure a high standard of customer service Drive job approval processes and delegation , ensuring the right people are empowered Collaborate with a new Technical Manager to ensure technical and operational alignment Coordinate a cross-state team , with direct oversight in VIC and customer service support in Sydney Help embed and evolve operational structure in line with business growth and future hires Report directly to a senior leader, with a 3-4 month handover to ensure a smooth transition What We're Looking For: 5 years' experience in an operations role, ideally in multi-site or commercially focused businesses (doesn't have to be electronic security but related industries would be useful) Proven ability to lead people, manage competing priorities, and drive business performance Strong commercial acumen - you understand profitability, cost management, and team effectiveness Someone who enjoys problem-solving and process - making sure things run right, the first time A confident communicator who can manage stakeholders, projects, and staff with ease Industry background is open but ideally a similar business e.g dealing with engineers/trades professionals out on site - experience outside security is welcome What's on Offer: Strong base salary incentives pay reviews Strong support from leadership working closely with Technical Manager and GM A key role in a genuinely growing business with 15 staff by year-end Autonomy, ownership, and the chance to shape the future of the business A positive, high-energy culture in a booming industry If you're someone who thrives on structure, leadership, and delivering results - and you're ready for a role with true impact - we'd love to hear from you.
