Location: Just minutes out from Melbourne's CBD Salary: Up to $80,000 Bonuses Type: Full Time Industry: Retail & Consumer Products / Management / Luxury Fashion About the Company Join a globally expanding luxury retail brand that is redefining the bridal shopping experience. With an international presence and a strong growth trajectory, this company blends style, service, and sophistication in a stunning boutique environment. The team is made up of high-performing, emotionally intelligent professionals who elevate every interaction into something unforgettable. Known for excellence in client experience, this company offers world-class training, career progression, and a truly supportive leadership culture. They are passionate about transformation - not just for their clients, but for their people. About the Role We're seeking a dynamic Customer Experience Manager or Assistant Manager with a powerful background in bridal or intimates retail to lead and elevate the client journey in one of Melbourne's most exquisite retail settings - located just outside the CBD. You'll be responsible for driving conversion through intentional sales strategy, mentoring a talented team, and delivering an unmatched experience for each and every bride. This isn't just about styling; it's about creating magic with purpose, structure, and measurable outcomes. As second-in-command to the Cluster Manager, you'll be responsible for sales performance, team development, and daily operations - all while ensuring the boutique remains a high-energy, high-standard environment. Responsibilities Deliver exceptional customer experiences, elevating every bridal journey Drive and exceed KPIs and sales targets, with a strong focus on conversion metrics Support the Cluster Manager in coaching, mentoring, and leading the team Contribute to recruitment, onboarding, and continuous development initiatives Maintain premium visual merchandising and operational standards Confidently present and sell gowns with price points ranging up to $10,000 Act as a brand ambassador both in-store and within the local community About You You are a natural leader with emotional intelligence, drive, and commercial focus. You don't just "style" - you sell with passion and purpose. You thrive in a structured, KPI-driven environment, and understand the value of creating a seamless, elevated customer experience from the first fitting to the final farewell. You will bring: Proven leadership or senior sales experience in bridal or luxury intimates retail A results-driven mindset and comfort working with KPIs and conversion goals Maturity, professionalism, and the ability to guide clients through emotional purchases Experience selling high-value items in a consultative environment A love for mentoring and developing others - you lift as you climb Proximity to the boutique - living close by is essential What's in it for You? A full-time role in one of Melbourne's most stunning retail spaces A growth-focused brand with clear career pathways and support Work closely with senior leadership and be part of a thriving team culture Salary up to $80K performance-based incentives Regular training, coaching, and development opportunities The chance to help someone say "yes" to more than just a dress Ready to create unforgettable moments - and grow your retail career in the process? Apply now to step into a role that offers heart, hustle, and high reward. REFERENCE: 211924 RECRUITER: BIANCA MCMURRAY To apply online, please click on the apply button. Alternatively, for a confidential discussion, please contact Bianca McMurray on 0434 248 227 quoting the reference number above, or check out our website for other available positions. www.frontlinerecruitmentgroup.com/retail
