Reactive and proactive mid-senior level support and projects focused role Opportunity to work in good employee oriented caring culture organization Organisation providing venues to learn and grow Our client an established, stable and growing Managed Service Provider business that has been catering to small and medium enterprises mainly in Sydney for over 35 years. The team is expanding in Melbourne and is gearing for growth. The value proposition for this amazing business is to act as a true strategic partner accountable for delivering increased value and increased efficiency for its customers. The culture of the organsiation culture is to properly analyse and fix problems to continually improve the clients’ environment and confidence in their technology environment. About the role We are looking for ambitious, always learning, process driven, client satisfaction oriented Engineers. Cultural fit is really important for the business. The culture of the organisation promotes learning, encourages ownership and offers profit share schemes. Thus, we are looking for someone who wants to be part of such culture. Must haves for the role: Provide exemplary customer service by phone, email, in person and via remote monitoring and management systems (currently utilise N-Able) or experience working on projects Exposure to assist clients on a day-to-day basis / provide service desk support through ticketing systems Role and Responsibilities: The role will require you to provide both remote and on-site related to hardware troubleshooting and replacement, networking, server, Microsoft 365 management, administration, and support. Work with a ticket based system, managing your own tasks and incidents (Autotask / ConnectWise); Provide support to pro-active and project teams; Deliver on projects such site deployment, laptop builds, network devices, server infrastructure, M365, Cloud Record and complete documentation as required through ITGlue and Sharepoint; Experience across technologies: Microsoft Server operating systems (including AD, DHCP, DNS, RAS, RDSH, GPOs) Microsoft Exchange server (on prem & Online) Microsoft Remote Desktop Services & Citrix XenApp environments Understanding of Microsoft Office environment Mac or Apple product support End user devices (desktops, laptops, thin clients) Microsoft Public Cloud environments (Azure, Modern Workplace/M365) Networking experience (TCP/IP, LAN/WAN connection troubleshooting, DNS, firewalls, NAT rules) Collaboration (MS Teams/3CX) Experience and Skills Requirements: Be customer focused and able to multitask and deal with customers of varying IT capability. Have outstanding customer service skills. 2-6 years MSP service desk experience mandatory Experience with projects under the guidance of senior engineer or on own Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint, Windows Desktop support Microsoft 365 and Azure knowledge Experience with Windows Server, Active Directory and Exchange server, TCP/IP DNS DHCP Ability to work autonomously within a geographically spread team Excellent communication customer service skills Full Australian Driver’s License and own car IT Certifications / Degree / Diploma preferred Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly regarded but are not essential On Offer: Competitive Remuneration and profit sharing scheme Permanent position WFH in Melbourne or hybrid (a combination of WFH and office) work place set up in Syd Excellent office in Sydney North West & Hills District and Onsite parking Genuine caring culture that promotes learning How to apply ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web. If you are on our website then please apply using the “Apply Now” button below If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/ecd4473d/information-technology-jobs/system-engineer-norwest.php Other titles for this role in other organisation might be: Level 2/3, Service Desk, System Support, Help desk Support, Level 2 Technician, Support Engineer, Level 3 Technician, Field Engineer, Escalation Engineer Appetency Recruitment Service @ 1300 507 007 Joy of Success | IT & Digital Recruitment Specialists - Contact Us Melbourne | Sydney | Adelaide | Brisbane | Perth ITInfrastructureJobs | InformationTechnologyJobsMelbourne | executive recruiters sydney | best recruitment agencies sydney | Why ARS is the best IT & Digital Recruitment company for Employer Leading IT & Digital Recruitment Firm - Executive Recruiters
