Job Description What You’ll Do Based primarily in the C&E team, you will focus on exceeding client expectations, creating seamless events Lead and inspire the front-of-house team to deliver exceptional service across both C&E and outlets Be the face of our hotel, delighting clients and guests with your confidence and professionalism Solve problems with calm and creativity — every day is different, and you're ready for anything Support the day-to-day running of events & outlets, liaise with other departments, and maintain operational efficiency Onboard, coach, and develop team members to be their best — sharing your knowledge generously Get hands on - manual handling, moving C&E furniture & doing room setups –we need someone ready to roll up their sleeves and jump right in Deliver on our Accor brand promise and bring the Heartist spirit to every guest interaction