Job Description Client Profile This landmark hospitality venue offers a range of dining and event experiences across multiple levels, blending coastal elegance with high-quality food and service. Known for its prime waterfront location and polished offering, the venue attracts both local and international guests. Job Description The Service Manager will oversee all front-of-house operations, ensuring the consistent delivery of high-level guest experiences. The role spans daily service, staff training, recruitment, rostering, and maintaining service standards across a variety of spaces. Key responsibilities include: Managing front-of-house service across multiple levels and functions Driving guest satisfaction through refined and consistent service delivery Leading recruitment, onboarding, and ongoing training for the FOH team Creating and managing rosters to meet operational and budgetary goals Collaborating with senior management to continually elevate standards Candidate Profile The ideal candidate will bring a proven track record in service management within large or multi-faceted venues. A commitment to staff development and guest engagement is essential. Key attributes include: Strong leadership experience in a premium hospitality environment Excellent communication, presentation, and organisational skills Demonstrated ability to train and lead service teams to a high standard Understanding of rostering, staffing needs, and operational flow A hands-on, calm, and solutions-focused management style Offer This is an outstanding opportunity to join a high-profile venue in an iconic location and make a significant impact on service quality and team culture. To learn more about this role, submit your CV or contact Phil Gannon via phil@hastingspeople.com.au for a confidential discussion. By applying to this role, you are agreeing to the terms set out in Hastings People's privacy policy available at the Hastings People website. www.hastingspeople.com.au/privacy-policy
