Description Competitive salary with the potential for an annual performance bonus Car allowance to support your field-based responsibilities Hybrid working model – enjoy the flexibility of working from home, the office, and in the field Join a respected company with strong leadership and a supportive, high-performing team About the Opportunity Joining the team as a Loss Adjuster, you will become an integral part of our strong team, that will ultimately assist in restoring our customers’ lives, where they’ve faced loss or damage to their properties. You will be a self-starter and will be confident in completing site inspections, ascertaining cause and extent of damage, coordinating with trades and specialists, and delivering a seamless end-to-end claims experience for our customers. While prior experience in loss adjusting or insurance claims is ideal, we also welcome applications from candidates with transferable skills — including those from trades, property management, or other related industries. If you’re solution-oriented, customer-focused, and thrive in a fast-paced environment, we’d love to hear from you. About You You will be calm and confident operator, that will: Be an expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports for our clients Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely Have a growth mindset that values continuous learning and absorbs new information and change with ease Be resilient and focused on achieving positive outcomes for your key stakeholders Key Requirements Deliver professional high-quality service during on-site and desktop assessments, interacting with customers and clients Proactively communicate clear and accurate advice, solutions, timeframes and claim updates to all stakeholders Ensure strict adherence to the General Insurance Code of Practice and all compliance requirements Accurately document all decisions including rational, including ownership details, reserve adjustments, claim acceptance or rejection Previous experience as a Loss Adjuster is highly desirable Trade qualifications are advantageous and will be well regarded A current and valid driver’s licence About Crawford Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events. Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation: Loss adjusting – property, major and complex loss, catastrophe response Third party administration (Crawford TPA is a Lloyd’s accredited provider) Forensic accounting including business interruption expertise Cyber response Managed repair services (Contractor Connection) Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants) Legal services (HBA Legal) To learn more about Crawford, please visit www.crawco.com.au. Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity. It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.
