Create impact as an Account Management Specialist For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. Are you a seasoned insurance professional with deep expertise in workers compensation ? Do you have a background in insurance brokerage and a passion for building strong, strategic relationships? Join our high-performing CGU Workers Compensation Business Development team in Perth, Western Australia as an Account Management Specialist , where your industry knowledge will drive meaningful outcomes for our customers and partners. Your Role As an Account Management Specialist, you’ll play a pivotal role in managing and growing a portfolio of broker and policyholder relationships. You’ll bring a deep understanding of the workers compensation landscape , leveraging your experience to deliver tailored solutions, drive retention, and support sustainable growth. You’ll work closely with Underwriting, Claims, and CGU Broker functions to deliver a seamless customer experience and ensure our value proposition is consistently realised. Key deliverables for success in this role: Build Relationships : Foster trusted connections with brokers and policyholders, bringing our ‘one team’ Customer Value Proposition (CVP) to life. Drive Growth : Achieve growth and return objectives through targeted broker plans, new business pipelines, retention efforts, and improving underperforming policies. Enhance NPS : Deliver exceptional account management services that support quality underwriting, claims services, and efficient complaint resolution. Boost Engagement : Advocate internally and externally to protect our team from non-core activities, enabling them to perform at their best. This is a permanent role open to candidates based in Perth, Western Australia . About You A background in insurance or similar client-facing roles. Strong skills in engaging and influencing stakeholders, including senior management Significant experience in the insurance industry, in-depth knowledge of workers compensation to support quality underwriting and claims outcomes Ability to balance improvement initiatives with customer, regulator, and community expectations Develop strategic engagement and service plans with brokers and policyholders Demonstrated leadership skills through significant change, achieving results through others Manage resources effectively to meet business goals Outstanding verbal and written communication skills, capable of addressing varied audiences, including at senior and Board levels Applications close Wednesday 25 June 2025 at 23:59pm AEST. Joining CGU , you’ll have access to a raft of benefits from across the group: Dedicated career growth programs, including the award-winning IAG Academy Work from home and many more flexibility options with myFlex Discounts on every day and special occasion items Great employee network communities Community volunteer days and team volunteer activities *employment type eligibility criteria apply ABOUT US As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. We’re ready for you. Apply today. Learn more about who IAG is here.
