Company Overview We are EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia. As a provider of IT services across Asia Pacific and EMEA, we specialize in a vast array of technologies such as desktops, servers, networks, and data center solutions. Our services facilitate the digital transformation of enterprises through professional and managed services, AI-based workforce automation, and blockchain solutions. Job Overview The IT Field Services Technician position is a full-time, mid-level role located in Brisbane. The technician will play a crucial role in providing onsite support and troubleshooting, ensuring efficient operation of IT services and solutions for our clients in McKinlay QLD Cannington. The position involves travel and hands-on work within various IT environments. Qualifications and Skills Excellent onsite support and hands-on troubleshooting skills (Mandatory skill) to address various IT issues efficiently. Proficiency in basic network and audio/video support to maintain and troubleshoot communication systems effectively. Capability in incident handling and coordination with external vendors to ensure timely resolution of technical problems. Experience in IT asset management and site audits, ensuring optimal utilization and compliance with regulations. Strong awareness of safety and compliance to adhere to industry standards and protect information systems. Proficient in providing end user and desktop support, addressing technical issues, and enhancing user experience. Familiarity with multi-function devices (MFD) to manage, troubleshoot, and support office equipment effectively. Excellent communication and interpersonal skills to interact professionally with clients and colleagues. Roles and Responsibilities Provide expert onsite support to clients in McKinlay QLD Cannington, ensuring smooth IT operations. Troubleshoot and resolve IT issues promptly, minimizing downtime and disruption in services. Coordinate with external vendors for incident handling and problem resolution as necessary. Conduct regular IT asset management and site audits to optimize resource usage and ensure regulatory compliance. Implement and adhere to safety and compliance measures, safeguarding IT infrastructure and data. Offer robust support for end users and desktops, enhancing overall IT efficiency and productivity. Manage, support, and troubleshoot multi-function devices, ensuring they are operational and effective. Document processes, create reports, and provide insight into IT operations for continuous improvement. Please share your CV to della.joseph@eilglobal.com .
