Main duties and responsibilities • Main Role, terminals and hardware staging, audit and upkeep of Global Blue hardware. • Global Blue ticketing system management, resolving assigned incidents within SLA • Cooperating with customers as 2nd level support • Participate and facilitate end to end testing as part release deployment • Maintaining effective communication channels with all parties involved • Review Hotel Property Management System (PMS) database logs • Review Hotel Point of Sales (POS) database logs Troubleshoot payment systems across hotel and retail systems, along with payment gateway • Measure and improve the end-to-end performance of Global Blue’s payment related services against agreed Service Level Agreements and business targets • Providing 2nd and basic 3rd level support for the assigned IT services Qualifications Understanding of hotel operations, from back of house to front office skills Business understanding of payment flows and financial transaction handling Experience in hotel finance reconciliation is an advantage Experience in collaboration with software development teams or outsourcing contractors is an advantage Work experience within an international hotel group environment Minimum 1 years’ experience working with in hotels industry & POS/POS systems Understand of payment gateway solutions and Knowledge of merchant acquiring Preferable skills and competencies • Demonstrates strategic thinking with an entrepreneurial spirit • Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes, and user experience • Ability to collect, clarify, and translate business requirements into documentation and conceptual design • Excellent verbal and written communication skills • Excellent presentation skills and an ability to engage audiences • Ability to effectively collaborate with others to reach mutually agreeable outcomes • Ability to work independently as well as with a team • Effective time management skills and ability to meet deadlines • Possess a "can do" attitude and positive outlook, minimizing negative behaviours • Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams • Be prepared to travel regionally, and willing to work outside office hours Our Offer International environment, inspiring colleagues with more than 35 nationalities where English is the official working language. Global Blue guarantees a competitive and performance-related salary depending on your professional qualifications.
