Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners. The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, Guatemala, and Bahamas We’re looking for someone who thrives in a fast-paced, high-pressure environment and can consistently deliver accurate results within tight deadlines. You learn quickly, take ownership of your responsibilities, and never compromise on integrity or attention to detail. You don’t just execute tasks, you understand them, improve them, and grow with them. Key Responsibilities: Accurately process client deposit and withdrawal requests within defined Service Level Agreements, maintaining speed without compromising quality. Collaborate with internal teams (e.g. Customer Support) and external parties (e.g. banks and PSPs) to investigate and resolve transaction-related queries promptly and professionally. Maintain and update financial data in the trading and accounting systems, ensuring records are always accurate, and audit ready. Monitor trading accounts for irregularities or inconsistencies in client fund movements and assist in discrepancy resolution and root cause analysis. Take ownership of daily tasks and contribute to a zero-error culture by applying strong attention to detail, integrity, and accountability. Support general financial operations, reporting, and ad-hoc requests in a time-sensitive, high-pressure environment. Continuously learn new systems, tools, and processes relevant to the FinOps function, demonstrating adaptability and a growth mindset. Who are you? Proficiency in Mandarin (Chinese) – ability to read and write is a strong advantage. Proven ability to learn quickly and adapt to new systems, processes, and tools in a fast- changing environment. Strong attention to detail, with a high level of accuracy in handling financial or numerical data. Excellent time management and prioritization skills, with the ability to meet tight deadlines under pressure. High level of accountability and integrity, particularly when working with confidential or sensitive financial information. Strong proficiency in Microsoft Excel, and ability to work with financial systems and databases. Able to work both independently and collaboratively, demonstrating ownership of assigned tasks. Excellent communication skills in written and spoken English. Prior experience in finance operations, back-office, client funds, or payments-related roles. Familiarity with CFD, FX, or broader financial markets operations. Ability to learn quickly and independently, especially when adapting to new systems and processes. Positive, team-oriented personality with a “Can-Do” attitude. Why Eightcap? Ongoing investment in your career development Wellness and lifestyle perks like monthly corporate massages Parental leave Staff referral bonus program Employee-purchased leave Perkbox reward and recognition Study assistance Dogs in the office Annual flu vaccinations Complimentary fruit and snacks Multicultural environment A dynamic and collaborative team culture Great CBD location with easy access to public transport Regular social activities Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavors to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply. We respectfully ask that no recruiters contact anyone at Eightcap regarding this role
