Job Description The Role: The Executive Manager is responsible for establishing and maintaining a strong relationship and communications system with customers whilst ensuring that cleaning services are provided following the requirements of the company. You will be responsible for: Liaising with Regional Manager on development of project plans, timelines, and budgets, and ensuring that all stakeholders are informed of the project's progress. Address all requests and complaints received from clients. Complete the necessary documentation to process client requests at Head Office. Be responsible for the day-to-day management and operation of the site/sites, including ensuring the service performance, and Company KPI’s, handling of complaints and dealing with employment related matters. Be the first point of contact for clients and liaise with clients to build, maintain and enhance strong long-term relationships Liaise with Regional Manager to establish the budgets for operations. Follow up the budget on a regular basis and make the necessary adjustments to existing contracts/client project. Coordinating and allocating resources, including personnel, equipment, and materials, to ensure that they are used effectively and efficiently. Monitor the quality of the job performed by the cleaning team and immediately addresses any problems Engaging and managing stakeholders, including providing regular updates and addressing concerns or issues that arise during the project. Administrate the provision of the necessary resources for an effective and efficient flow of the cleaning operation, including training of staff. Ensure building data, such as waste figures, fault reporting etc. is accurate and relayed to Head Office in a timely manner for the production of monthly client reports. Ensure quality assurance implement process improvements, and keep relevant policies, procedures, and resources up to date and available for relevant stakeholders. Be responsible for ensuring the Company's WHS objectives and procedures are put into practice by the on-site staff and is responsible for providing suitable resources to ensure that an effective service is provided under safe conditions. Holds contact with the Operations Manager to report general issues about the worksites, exchange feedback about problematic situations and areas of improvement. The right candidate will ideally: Have previous experience in the cleaning industry, Be a natural leader, to lead, motivate and support a team ranging from 70 staff, Have excellent time and operational management skills, Be driven to keen to succeed in a fast-paced environment, Be well organised, can forward plan and be flexible, Have exceptional interpersonal skills, Be experienced in managing budgets, forecasting & rostering, Understand compliance and health and safety procedures, Have intermediate to advanced computer skills. Qualifications: Hold relevant qualifications in project management or business administration. Skills Requirement: Minimum of 1-2 years of experience in similar role. Proven experience, preferably within the Supply Chain & Logistics. Excellent negotiation, communication, and interpersonal skills. Familiarity with cleaning industry regulations, health and safety standards, and best practices. Ability to work independently and manage multiple projects simultaneously. Other details: Job Type: Full Time, Permanent Why work with us? You will be part of our extensive induction and training program, with the opportunity to progress within our growing business and be part of our leading Staff Awards program, earning yourself recognition and great rewards. Not to mention our epic annual Christmas parties to thank you for all your hard work! The salary range for this job is between $80,000-$85,000 plus superannuation. (Depending on the experience) The important stuff: We require the following information in order to employ you, you’ll be asked to confirm this information if we call you for a telephone interview: - You must have the right to work in Australia, - A current clear Police Check, How to apply? Please apply using the link below, if you are suited to the role one of our team will call you for a chat to discuss further. Respectfully we will not be engaging with Agencies at this time.
