A high-performing, founder-led fashion and e-commerce brand is seeking a commercially sharp and strategically-minded Head of Operations to take the reins during a transformative phase of global growth. Why This Role Is Different This is more than just BAU operations. You’ll step into the driver’s seat of several high-impact projects—including a global 3PL rollout, evaluation of existing warehouse infrastructure, and future-proofing systems for scale across North America, Europe, and beyond. With strong backing from the founders and a cross-functional leadership team, you’ll be empowered to challenge, change, and lead with impact. Key Responsibilities Own end-to-end operations across logistics, fulfilment, warehouse, 3PL, and customer success Lead and mentor a growing team (6 direct reports, including 2 warehouse managers) Oversee the transition from a centralised AU warehouse to a regional 3PL structure (US 3PL already live; Europe next) Collaborate with planning, product, and finance teams to align supply chain with commercial strategy Deliver exceptional post-purchase experience through customer operations leadership Manage ongoing relationships with consultants and external vendors Drive business continuity, cost efficiency, and process excellence across the back end Bring structure, data-led reporting, and rhythm to operational decision-making Contribute as a key member of the senior leadership team Who You Are A proven operations leader with experience in a fashion or digitally-native consumer brand Strong exposure to growth-stage businesses with evolving global operations Hands-on experience rolling out and managing international 3PL networks Confident leading teams through change, ambiguity, and rapid scale A natural collaborator with excellent communication and stakeholder skills Strong commercial acumen and the ability to link operations to customer experience and growth Experience in a brand larger than, or equivalent in scale to, a fast-scaling ANZ fashion business Highly organised, data-driven, and able to influence at every level Why Join? Be the key driver behind transformational global change in a thriving fashion business Work closely with ambitious, visionary founders and a values-led team Influence the future of operations in a business going from strength to strength If you’re ready to lead change, scale globally, and bring operational brilliance to a fast-growing brand— we’d love to hear from you. Apply now with your CV and a brief note on your relevant experience. Only shortlisted candidates will be contacted.
