The Opportunity As the Senior Service Delivery Partner you will be responsible for leading the day-to-day operations of the VicGrid's IT Service Management and managing technology third-party vendors. This role ensures the delivery of high-quality IT services that align with business objectives while maintaining operational excellence and continuous improvement across all service management functions. You can also refer to the Position Description for more information. What you will deliver • Lead the direction, governance and day-to-day operation of the Service Management function across VicGrid. • Own, manage and continuously improve ITSM processes, including incident, problem, change, request and configuration management. • Establish, maintain and promote service management frameworks, policies, standards and practices across the organization. • Manage technology vendors and third-party service providers to ensure effective service delivery and performance outcomes. What you will bring • Stakeholder Management: Takes steps to add value for the client or stakeholder; Links people with other areas as appropriate; Monitors client and stakeholder satisfaction; Constructively deals with stakeholder issues. • Project Delivery: Defines tasks to be delivered to meet agreed outcomes; Coordinates and guides others in the execution of work activities; Monitors progress of tasks against plans and takes corrective action when required. • Digital and Technology Literacy: Guides other in operating digital and technology tools relevant to area of work. Understands the impact of internal IT landscape to daily operations; Has broad understanding on implementation activities related to the introduction and ongoing maintenance of new digital and technology tools. • Flexibility and Adaptability: Accept changed priorities without undue discomfort. Responds quickly to changes. Comfortable working in collaboration with teams outside of own organization. What we offer you • Career advancement and professional development opportunities. • Annual salary increases and incremental performance-based payments over the course of your employment. Other relevant information Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check. Applicants must be an Australian/New Zealand citizen or an Australian Permanent Resident. How to Apply This role is based at 2 Lonsdale Street, Melbourne, with responsibilities spanning both metropolitan Melbourne and regional Victoria. Occasional overnight travel may be required. Hybrid work arrangements are available. To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience. Applications close on Friday 31 July 2026.
