Customer Service & Administration Officer Epping | Permanent Full-Time | Up to $80,000 Superannuation We're partnering with a well-established and growing Australian-owned and family-operated business within the manufacturing and distribution sector. With a strong reputation for delivering quality solutions and exceptional customer service, this organisation is continuing to grow and is seeking an experienced Customer Service & Administration Officer to join their Melbourne team. This is an opportunity to join a stable and successful business where people are genuinely valued. You’ll become a key part of a close-knit team, supporting customers, coordinating administration processes and working closely with internal stakeholders to deliver a seamless customer experience. Based in a modern workplace in Epping, this role offers the opportunity to join a supportive environment with excellent facilities, a strong team culture and genuine long-term career potential. About the Role Reporting to the Customer Service Manager, you’ll join a collaborative team where communication, teamwork and delivering exceptional service are genuinely valued. Your responsibilities will include: Managing inbound customer enquiries via phone and email Processing sales orders, quotations, invoices and customer account requests Providing day-to-day administration and customer support to the wider team Supporting sales enquiries and assisting customers with product information Managing order updates, backorders, freight follow-ups and delivery queries Processing credits, warranties and account requests Maintaining accurate customer records and pricing information Monitoring shared inboxes and ensuring timely responses Liaising with warehouse, logistics and internal stakeholders to resolve issues Assisting with general administration tasks to support business operations What We're Looking For We’re seeking a proactive and organised administration professional who enjoys working with customers, solving problems and being part of a collaborative team. You’ll ideally bring: Previous experience in Customer Service, Administration, Sales Support or Internal Sales Strong administration skills with excellent attention to detail Experience managing customer enquiries and coordinating processes from start to finish Excellent communication skills and a professional approach Strong organisational skills and the ability to manage competing priorities A positive, solutions-focused mindset and willingness to support the wider team A genuine desire to build a long-term career within a growing business Highly regarded: Experience within manufacturing, distribution, trade, construction or a related industry Experience using NetSuite or similar ERP systems What's on Offer Permanent full-time opportunity Salary package of up to $80,000 Superannuation Immediate start available Monday-Friday | Business Hours are 8:00am – 5:00pm Based in Epping (5 days in office) Team performance bonus scheme Free onsite parking Modern workplace with excellent office facilities Join an established Australian-owned and family-operated business Supportive, inclusive and collaborative team culture Genuine long-term career opportunity within a growing organisation If you’re an experienced Customer Service or Administration professional looking for a role where you can make an impact, build strong relationships and be part of a supportive team that genuinely values its people, this could be the perfect next step in your career. Apply now or contact us for a confidential discussion. SCR-olivia-howard
