At CBB, we believe people are at the heart of everything we do. We are a not-for-profit social enterprise supporting more than 1,200 charitable organisations across Australia through salary packaging solutions that help attract, retain, and reward their employees. We are driven by a strong purpose, and our work has a genuine impact in the communities we serve. Our Customer Care team members play a vital role in delivering exceptional service to our customers in every interaction, every day. What you'll be doing Delivering an exceptional customer experience via phone and email, providing advice and support across CBB’s salary packaging services Maintaining customer records and documenting interactions, working across multiple systems and databases simultaneously Contributing to team goals, service KPIs and supporting continuous improvement initiatives Building positive relationships with CBB's clients, customers and your colleagues. People who genuinely enjoy helping others, who thrive in busy environments, and take pride in delivering high-quality customer experiences, will find this role very rewarding. What we're looking for Experience in customer service, ideally in a contact centre environment Strong numerical literacy, including the ability to explain financial information in a clear and simple way Excellent problem-solving and interpersonal communication skills Confidence using computer systems and business software Strong attention to detail Experience with salary packaging, banking, finance, or credit management will be highly regarded, but is not essential. What we will offer you A supportive and inclusive workplace culture, where everyone is welcome Flexibility to work from home 2 days a week (on completion of your initial training) A regular rotating roster, with shifts between 8:30am - 6:30pm Monday to Friday Paid time off to reset and recharge on “Wellbeing Leave” “Birthday Leave” – because no one should have to work on their birthday! Competitive salary and access to full NFP salary packaging benefits so you can reduce your taxable income and increase your take home pay Convenient location, with on-site car parking and walking distance to public transport. Comprehensive one-on-one training, cross-skilling, and professional development opportunities. Corporate Health Insurance discounts through our partnership with Medibank Private. Employee Rewards Program giving you access to exclusive discounts and everyday savings. Access to our Financial Wellbeing Program offered through our partnership with Beyond Bank We're a "Mentally Healthy Workplace" accredited by Mental Health First Aid Australia and provide access to free and confidential support through our Employee Assistance Program (EAP). For further information, including a copy of the Position Description, please contact us at cbb.com.au . We believe a diverse and inclusive workplace brings out the best in everyone and helps us provide the best service experience possible to our customers. We encourage applications from everyone, including Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA, gender diverse people, religiously, culturally and linguistically diverse people, people with a disability, and people of all ages and backgrounds. Applicants can expect the recruitment process to include a telephone and face to face interview, reference checking, skills testing, confirmation of Australian Work Rights and a National Police Check. If you require additional support or adjustments to be made throughout the recruitment process, please do not hesitate to contact us at cbb.com.au .
