Our Client: We’re partnering with a nationally recognised, purpose-driven organisation that plays a critical role in supporting the health and wellbeing of communities across Australia. They are known for delivering essential services that quite literally help save lives every day. The Opportunity: This is a hands-on leadership role where you’ll lead a team of 8–13 consultants within a fast-paced, high-volume environment. As part of a broader leadership group, you’ll be responsible for driving team performance, enhancing customer experiences, and leading through ongoing change and transformation. Key responsibilities include: Leading, coaching, and developing a high-performing contact centre team Driving performance against KPIs and service delivery targets Using data and insights to identify trends and implement improvements Supporting your team through change, including evolving technology and processes Creating a positive, engaging, and collaborative team culture Working closely with internal stakeholders to deliver on strategic objectives Why Apply? Join a highly respected organisation with a meaningful, community-focused mission Competitive salary of $85K–$90K super Full time/ Permanent opportunity Hybrid working model offering flexibility Conveniently located in the heart of Adelaide CBD 9-day fortnight working arrangement Salary sacrificing options available Make a genuine impact by contributing to services that support people across the country Supportive leadership team and strong organisational values About You: You are a confident and adaptable leader who thrives in dynamic environments and brings a strong background in contact centre operations. Proven leadership experience within a contact centre ( essential ) Strong coaching and people development capability Ability to analyse performance data and drive continuous improvement Excellent communication and stakeholder engagement skills Experience leading teams through change in fast-paced environments Step into a leadership role with real impact - apply today. For questions, email Hollie at SMAART Recruitment on hollie@smaart.com.au. Interviews will commence immediately for an imminent start date.
