Your role at St John of God Midland Hospital Join a fast-paced, patient-focused hospital where your professionalism and ability to stay calm under pressure will make a real difference. We are seeking customer service professionals to provide a welcoming and efficient front-of-house and switchboard service in a busy hospital environment. This role is critical in ensuring smooth communication, effective emergency response coordination, and a positive experience for patients, visitors, and caregivers. The Position Respond in a fast efficient manner to all emergency calls via switchboard and implement required procedures. Where required, monitor alarm panels and security surveillance and implement required escalation procedures as applicable. Initiate emergency code calls as per Hospital policy and procedures. Provide an efficient paging service to all pager holders using internal or external pagers. Ensure all callers are connected to the correct extensions with minimum delay in a pleasant and courteous manner. Make out-going calls as required for caregivers and patients as required. Escalate and report all information system and switchboard faults in accordance with Hospital and Group IS policies. Deal with all inquiries at the hospital reception areas in a welcoming, calm and professional manner, demonstrating excellent customer service and values in line with our service ethos. Deal with and escalate emergency situations according to hospital policy and proceduresPrint inpatient lists as required. Advise relevant Manager/Supervisor of telephone number and other information changes or updates, and communicates critical information to relevant stakeholders as required and in accordance with Hospital policy. Ensure all patient information is correct and current relating to discharges, transfers and admissions. If information not correct, advise Ward, Admissions or Health Information to ensure update is facilitated. Works cohesively with Medical Administration to update and communicate changes regarding emergency and on-call rosters as well as other relevant changes re: medical personnel and contact methods. You will have demonstrated customer service experience including evidence of ability to handle challenging situations, excellent verbal and written communication skills, including the ability to communicate with a broad range of customers. Sound knowledge of MS Office and demonstrated ability to learn a range of software applications is essential. To succeed you will maintain an appropriate professional image in the workplace, ability to prioritise, multitask and be resourceful as well as the ability to work both autonomously and as part of a team, with a flexible approach to the requirements of a shift roster. Above all, people/patient care will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $38.66 to $43.34 per hour (inclusive of casual loading), plus 12% superannuationSeveral casual positions availableDiscounts on hospital services & private health insuranceSalary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:Novated leasing work related expensesself-education andadditional superannuationFree on-site parkingAccess to fitness and wellbeing benefits through Fitness PassportInnovative Professional Development opportunitiesA welcoming and supportive cultureA healthy work-life balance through flexible work options, additional purchased leave & well-being programs All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements For enquiries contact Administration Manager on (08) 9462 4113. If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.
