About Stewarts Pest Control: Stewarts Pest Control has been a trusted family-owned business for over 70 years. We pride ourselves on delivering exceptional pest control services, building long-term relationships with our clients, and providing a warm, welcoming environment for our team. Many of our loyal customers have been with us for decades, and we take great pride in fostering these lasting relationships. Our employees are a vital part of our success, with many staff members having been with us for 20-30 years. We value our team and focus on maintaining a positive, supportive, and fun work environment. About the Role: We are seeking a capable and personable Customer Service person to become an integral part of our team. This position is ideal for someone who enjoys working with people, thrives in a friendly and organized environment, and takes pride in delivering outstanding customer service. You will be the welcoming voice of Stewarts Pest Control assisting customers over the phone and via email, coordinating bookings, and supporting the smooth day-to-day operation of our office. The role requires previous call-centre or high-volume phone experience, strong communication skills, natural empathy, and the ability to quickly understand a customer’s needs. Key Responsibilities: • Answer incoming calls and assist customers with professionalism and warmth. • Clearly explain our services and confidently book appointments. • Respond promptly to email enquiries. • Proactively follow up with customers regarding inspections and ongoing services. • Build trusted relationships with long-standing clients. Administrative Support • Maintain accurate customer records. • Perform day-to-day administrative tasks to support the wider team. • Contribute to an organised and efficient office environment. About You You are someone who: • Communicates clearly, confidently, and professionally. • Is highly comfortable on the phone and enjoys helping people. • Demonstrates empathy and emotional intelligence when dealing with customers. • Is organised, reliable, and able to manage multiple priorities. • Takes ownership of their role and works well within a team. • Is seeking stability and a long-term position. Experience in call-centre, customer service, administration, or internal sales will be highly regarded. Why Stewarts Pest Control? We’re a family-owned business with over 70 years of industry experience. A supportive, welcoming team environment where staff longevity is celebrated. A company that genuinely cares about the well-being of its staff and customers. Regular social events, bonuses, and a fun workplace culture. How to Apply: If you’re ready to join a company that values its customers and its team, we’d love to hear from you! Please submit your resume and cover letter explaining why you’d be a great fit for our Customer Service Operator. We look forward to hearing from you!
