Client Service Consultant - Financial and Legal Administration

Victorian Government • Australia • 1w ago

Footscray, Dandenong or Bendigo location with flexible, hybrid work arrangement Salary circa $75k plus super Applications close 26 July 2026 About Us At State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments. As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most. About the Team Our Financial Administration teams provide supportive services to assist clients in ensuring financial security, management of legal interests and access to entitled benefits. The Victorian Civil and Administrative Tribunal (VCAT) has determined these clients should have their financial affairs administered by State Trustees. Our Primary Support teams support our clients in managing their day to day financial affairs. This support includes (but is not limited to) ensuring our clients received all their entitlements, managing their day to day expenses and assisting in budgeting for ongoing financial stability. About the Role Internally known as a Personal Financial Consultant, you will provide personal and tailored support to help individuals who, due to disability, illness or injury are unable to manage their financial and legal affairs and have been appointed by VCAT. You will have a direct impact on providing quality service and support to clients allocated across the team whilst working closely with other consultants to assist them with financial administration support. You will be required to make quick, client focused decisions, in consultation with clients, whilst working in a cross-collaborative business unit. Skills & Experience Passionate about making a difference to the lives of Victoria's most vulnerable people Sound financial analytic skills Experience creating, managing, and modifying budgets and/or being responsible for finances Ability to make decisions whilst showing empathy and compassion Active listening skills and well-developed professional communication skills Ability to have difficult conversations whilst being sensitive to client needs and wishes Understanding and experience working with vulnerable people Employee Benefits Our people's wellbeing is important, and we are proud to offer the following benefits: Career development Health and well-being programs Flexible working conditions Education assistance Purchased leave Employee assistance program Reward and recognition program Free Will preparation Retailer discounts Charitable workplace giving Employee social club Most importantly, you will be part of an organisation that works collaboratively to improve the lives of Victorians. Our Culture For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion – we are here, we work together and we bring our best. How to Apply Click the Apply button to commence the application process; include a cover letter and resume. We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve. We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background. If you think you can do the job and would be a great fit for our team, we'd love to hear from you.

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