Job Description Key Responsibilities: As Night Auditor, you will play a key role in ensuring the smooth overnight operation of the hotel, delivering exceptional guest service while accurately managing end-of-day financial processes. You will assist the Night Manager with auditing and balancing all hotel outlets, manage guest accounts and billing via Opera Cloud, and reconcile daily transactions across departments. You'll also handle guest inquiries, switchboard operations and wake-up calls, all while maintaining the highest standards of security, confidentiality and presentation at the front desk. Assist the Night Manager with end-of-day auditing and balancing for all hotel outlets. Ensure the highest standard of guest service during check-in, check-out, and throughout their stay. Accurately manage guest accounts, reservations, and billing using Opera Cloud. Maintain communication with all departments, handling guest inquiries and requests promptly and professionally. Operate the switchboard, manage wake-up calls, and ensure proper message delivery. Reconcile daily transactions including credit cards and F&B outlet reports. Prepare reports and express check-out envelopes for the next day’s operations. Promote hotel facilities and upsell services to enhance guest experiences. Adhere strictly to security protocols, ensuring guest confidentiality and hotel safety. Maintain a tidy, well-stocked front desk and complete nightly checklists and reports.
