About the company My Help Pty Ltd, trading as My Help Services , is a Melbourne‑based provider of aged care and disability support services. As a registered NDIS provider, the company specialises in personalised in‑home care designed to empower individuals to live independently with dignity and confidence. With more than 15 years of collective management experience, My Help Services has established itself as a trusted organisation delivering tailored support across personal care, domestic assistance, transport, respite care, and complex care needs Role overview The Community Worker role exists to support aged care and disability clients in achieving independence, dignity, and social inclusion through personalised in‑home and community‑based services. At My Help Services, the position is responsible for assisting individuals with daily living activities, facilitating access to community resources, and promoting wellbeing through compassionate, client‑centred care. By working closely with clients, families, and support networks, the Community Worker ensures that services are delivered in line with NDIS standards, organisational values, and compliance requirements, directly contributing to the company’s mission of empowering people to live confidently and independently. Key responsibilities Community Engagement: Facilitate access to social, recreational, and community services to enhance inclusion and wellbeing. Care Planning: Work with clients, families, and support coordinators to implement personalised care plans in line with NDIS requirements. Advocacy: Support clients in expressing their needs and rights, ensuring their voices are heard in service delivery. Transport & Access: Provide safe transport and assistance to appointments, community programs, and essential services. Respite Care: Deliver short‑term relief services to families and carers, ensuring continuity of client support. Complex Care Assistance: Support clients with higher needs, including medication prompts, mobility support, and behavioural assistance. Record Keeping: Maintain accurate documentation of services delivered, incidents, and client progress for compliance and audit readiness. Health & Safety: Ensure safe working practices, adhering to workplace health, safety, and infection control standards. Collaboration: Work closely with multidisciplinary teams, allied health professionals, and external agencies to coordinate holistic care. Cultural Sensitivity: Provide services that respect cultural, linguistic, and individual diversity. Qualifications and skills Education: Certificate III or IV in Community Services, Individual Support, Disability, or Aged Care. Diploma or higher qualification in Social Work, Community Services, or related field is desirable. Experience: Minimum 1 years experience in aged care, disability support, or community services. Demonstrated ability to deliver person‑centred care and support in line with NDIS standards. Technical & Compliance Skills: Knowledge of NDIS framework, aged care standards, and community service compliance requirements. Proficiency in maintaining accurate service records and documentation for audit readiness. Understanding of workplace health and safety, infection control, and safeguarding practices. Other Requirements: Current First Aid and CPR certification. Valid driver’s licence and willingness to provide transport support. Police check and Working With Children Check (or equivalent) as per regulatory requirements. Benefits and perks Competitive remuneration package aligned with experience and industry standards. A dynamic and collaborative workplace culture that values innovation and results. Opportunities for professional growth, including leadership development and exposure to strategic projects. Flexibility in work arrangements to support work–life balance. Career stability within a reputable organisation committed to compliance and excellence.
