This is a Client Services Representative - AEC Moorabbin role with Greencross Pet Wellness Company based in Melbourne, VIC, AU Greencross Pet Wellness Company Role Seniority - junior More about the Client Services Representative - AEC Moorabbin role at Greencross Pet Wellness Company Job Description Client Services Representatives | AEC Specialty Care Moorabbin | Casual This is an exciting opportunity to be part of the amazing team at our brand-new hospital in Moorabbin! We are seeking an enthusiastic and friendly Casual Client Services Representative to join a fast-paced environment and be a welcoming face to our clients and their pets! The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff. As a part of the Client Services team, your duties will include: Handling a high volume of inbound calls and email enquiries Managing all client inquiries and concerns with professionalism and empathy Welcoming clients and their pets to the hospital Booking and managing appointments Invoicing and taking payments – including cash and EFTPOS Processing payments on Vetpay, Zippay and Afterpay Coordinating with other hospital departments to ensure seamless client experiences Data entry and requesting documents from referring vets and clients Liaising with referring vets Ad-hoc administrative duties About You: Proven experience in a client services role, preferably in a healthcare or veterinary setting Excellent communication and interpersonal skills Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude Attention to detail Strong conflict resolution skills A calm and empathetic approach to your work A passion for delivering outstanding client service What we want to offer you: A crucial role within a leading veterinary hospital focusing on client service excellence Brand new hospital build and a workplace that is focused on employee wellbeing and professional satisfaction Employee benefits including discounts on veterinary services, discounts at retail stores and more! The chance to make a meaningful impact on client satisfaction and team engagement Variety of shifts available including days, evenings, weekends, and public holidays. Apply Now! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Greencross Pet Wellness Company team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling inquiries Welcoming clients Booking appointments Key Strengths Customer service experience ️ Communication skills Attention to detail ⚖️ Conflict resolution skills Multitasking ability ❤️ Empathy A Final Note: This is a role with Greencross Pet Wellness Company not with Hatch.
