This is a Client Services Representative - MVSC Glen Waverly role with Greencross Pet Wellness Company based in Melbourne, VIC, AU Greencross Pet Wellness Company Role Seniority - junior More about the Client Services Representative - MVSC Glen Waverly role at Greencross Pet Wellness Company Job Description Melbourne Veterinary Specialist Centre is a multi-disciplinary specialist hospital supporting referring veterinarians across Melbourne and regional Victoria. We offer a genuinely collaborative team environment with access to multiple specialty services and a varied caseload. And importantly - culture matters here. We work hard, but we also make sure we enjoy where we work. Expect a supportive team, plenty of humour, and people who actually like working together. We’re looking for someone who not only has the skills, but is also a great fit for our team. Love helping people, thrive in a busy environment and enjoy being part of a genuinely supportive team? We're looking for a Casual and Part-Time Client Services Team Member to join our reception team at Melbourne Veterinary Specialist Centre (MVSC). You'll be one of the first people our clients, referring veterinarians and visitors interact with, making this a vital role within our hospital. What's on offer Casual or Part-Time role (3 - 4 days per week) Above award salary No public holidays Glen Waverley & Essendon Fields locations Some Saturday shifts Supportive team culture Interesting and varied caseload Professional development opportunities About the role This is a busy and rewarding client services role within a multi-disciplinary specialist veterinary hospital. Based primarily at our Glen Waverley hospital, you'll also work fortnightly shifts at our Essendon Fields clinic and participate in a rotating Saturday roster. Key responsibilities include: Welcoming clients and visitors Providing exceptional customer service Managing a busy phone system Scheduling appointments Email communication with clients and referring clinics Maintaining accurate records Processing payments General reception and administrative duties About you Previous reception, administration or customer service experience Veterinary or healthcare experience highly regarded Strong communication and organisational skills Compassionate and professional approach to clients Ability to multitask in a fast-paced environment Confident using computer systems Able to work across both locations Available for occasional Saturday shifts Positive, team-focused attitude If you enjoy building relationships, providing exceptional service and being part of a supportive team, we'd love to hear from you. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Greencross Pet Wellness Company team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Welcoming clients and visitors Providing exceptional customer service Managing a busy phone system Key Strengths Customer service experience ️ Strong communication skills Organisational skills Veterinary or healthcare experience Computer proficiency ⚡ Multitasking ability A Final Note: This is a role with Greencross Pet Wellness Company not with Hatch.
