Shape the future of Australian airport infrastructure by defining customer touchpoints such as check-in, bag drop, transit and boarding Develop future service concepts, operating models and technology requirements that inform infrastructure investment and design decisions Fixed-term contract based at our Mascot Campus, through to October 2027 We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We're looking for a commercially minded Product Manager - Airport CX to lead the strategy, development and roadmap for a key product portfolio. In this role, you'll identify emerging trends, uncover new opportunities and translate customer insights into product initiatives that deliver an exceptional customer experience while supporting broader commercial objectives. Using a customer-first mindset and human-centred design principles, you'll continuously evolve and enhance the product offering to ensure it remains relevant, competitive and aligned to customer needs. You'll work across a portfolio of airport infrastructure and customer experience initiatives, researching emerging technologies, evaluating service models and translating customer, operational and commercial requirements into practical recommendations. Working closely with stakeholders across Airports, Property, Commercial, Technology and Design, you'll help define future customer journeys, develop business requirements and support investment decisions through data-driven analysis and executive-ready recommendations. This role is ideal for someone who enjoys solving complex problems, balancing strategic thinking with hands-on delivery, and simplifying complex concepts into clear presentations that support management decision-making. You’ll have – 7 years' experience in customer experience, aviation, operations, infrastructure, consulting or a related field. Experience evaluating strategic options including customer journeys, service models, technologies and operational concepts to inform business decisions. Strong analytical and problem-solving capability, translating customer, operational and commercial requirements into practical recommendations. Excellent stakeholder engagement and communication skills, with the ability to simplify complex topics and develop executive-ready presentations to support decision-making. Able to manage competing priorities and adapt to changing business needs in a dynamic environment. Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel : Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Be a part of something special and play your part in the Qantas story – get in touch today. Applications close Sunday 19th July Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
