ICT Support Analyst – ASO Level 3 Your new company A fantastic short-term opportunity is available for an experienced ICT Support Analyst (ASO Level 3) to join a leading South Australian Government department. This role will see you providing high-quality desktop and end-user support in a fast-paced environment, ensuring seamless IT operations and excellent customer service. Your new role Reporting to the ICT Support Team Lead, you will be responsible for delivering efficient Level 2/3 technical support services across the organisation. You will work closely with internal stakeholders to resolve technical issues and maintain system reliability.Key responsibilities include: Providing support for Windows 11 environments, including configuration, deployment, and troubleshooting Managing and resolving incidents and service requests via the ticketing system Diagnosing and troubleshooting hardware, software, and network issues Supporting end-users both onsite and remotely Maintaining accurate documentation and updating tickets in line with SLAs Building strong relationships through effective stakeholder management Escalating complex issues where required What you'll need to succeed Proven experience as an ICT Support Analyst or Desktop Support Engineer Strong hands-on experience with Windows 11 Solid troubleshooting and problem-solving skills across IT systems Experience working with service desk/ticketing systems Excellent communication and stakeholder engagement skills Ability to manage competing priorities in a high-demand environment Highly Desirable: Previous experience working within the South Australian Government (SA Govt) Familiarity with government frameworks, policies, and environments What you'll get in return Immediate start with a reputable SA Government agency Opportunity to work in a collaborative and supportive team Competitive contract rates Exposure to large-scale public sector ICT environments What you need to do now Share your CV at hays.com.au If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 3004121
