ABOUT US East Coast Energy Solutions is a leading provider in renewable energy solutions across FNQ. We offer premium residential and commercial solar, battery storage and off grid services that support sustainable living and long‑term energy savings. As we continue to grow, we are seeking a self-motivated and enthusiastic Customer Service and Admin Assistant to join our Cairns-based crew. ABOUT THE ROLE In this hands-on and dynamic role, you will be the friendly, professional face of our business and the first point of contact for customers and partners. You’ll play a key part in keeping our daily operations running smoothly while delivering a high-quality customer experience. You’ll take ownership of your work, help solve problems as they arise and continuously look for ways to improve processes and customer experience. Your responsibilities will include: Managing customer enquiries, inbound calls and leads Leading the job and customer journey including job creation, job management, compliance and data entry within our systems Processing and managing Ergon applications, electrical work requests and phase alterations Coordinating warranty requests and post-installation customer aftercare Supporting job scheduling and liaising with on-site electricians and installation teams regularly Assisting with CRM management to support lead generation, customer engagement and sales processes Supporting and leading customer engagement initiatives, including follow-ups, community events and relationship building Contributing to social media, website updates and content creation Identifying opportunities for process improvements and working alongside the Office Manager to implement efficiencies Managing general office duties including data-entry, ordering and administrative support to all teams WHAT WE’RE LOOKING FOR We are looking for positive, people-person who enjoys variety, thinks outside of the box and takes initiative while keeping the business organised and customer-focused. Previous experience in a busy and dynamic administration or customer service position ideally within an electrical, solar or a similar related trade environment Strong attention to detail, organisation and accurate data entry skills Proactive, self-motivated and confident working independently as well as part of a team. Knowledge of Simpro or similar job management software (preferred) Knowledge of Pipereply or similar CRM software (preferred) Excellent communication skills and a confident phone manner Ability to prioritise tasks and manage competing deadlines A self-starter mindset with the ability to problem-solve and work things out independently A friendly, approachable attitude and willingness to learn and grow with the business Bonus points for: Experience supporting trades, technicians or field teams Understanding of solar workflows, warranties or network applications Exposure to social media management, content creation or website updates (WordPress/ Elementor) WHAT WE OFFER Competitive salary package based on skills and experience Full Time, Monday to Friday position – 8am to 4pm Uniforms provided A supportive, down-to-earth team environment Ongoing training and development opportunities Work in a booming and high-opportunity trade industry Opportunity to make the role your own with a workplace that values initiative, ideas, and continuous improvement If you feel you’d a great fit for this role, we’d love to hear from you. Simply click “APPLY NOW”!
