Are you the person who's actually been in the room when a distributed order management platform gets selected, built and landed — not just the person who inherited it? If so, read on. ABOUT OUR CLIENT Our client is one of Australia and New Zealand's largest multi-channel retailers, operating a portfolio of well- known consumer brands across both physical and digital channels. With a significant national store network, multiple distribution centres and a growing ecommerce presence, they are part of a global organisation with operations across North America, Europe, and Asia Pacific. The business is in the middle of a significant technology transformation — modernising platforms, lifting engineering capability, and building the digital and operational foundations to serve customers for the next decade. This role is one of the most critical pieces of that puzzle. THE ROLE As Head of Fulfilment & Unified Distributed Order Management, you will define and deliver the organisation's DOM strategy — from platform selection through to enterprise-wide implementation and continuous improvement. This is a highly visible, senior leadership role reporting directly into our Strategic Capabilities, Cloud & Advanced Technologies leadership team. You will bridge technology, supply chain operations, digital and commercial — ensuring customers receive their orders through the most efficient, profitable and seamless fulfilment pathway, regardless of where inventory sits. When a customer orders two items online from different locations, it's the DOM that decides: which store or DC ships what, whether part of the order can be click-and-collected today, how packages split, and how cost is balanced against speed. Right now, this capability is being built from the ground up — and they need the person who knows how to do it. This is a transformation role — not a steady-state one Our client is not looking for someone who has managed an existing DOM system. They need someone who has gone through the journey: platform selection, business case, implementation, stakeholder management across a complex multi-brand environment, and the hard yards of embedding change. If that's your story, we want to hear from you. WHAT YOU'LL DO Strategy & Roadmap CONFIDENTIAL SEARCH | seek.com.au job advertisement Confidential | Confidential draft for review prior to posting – Own the enterprise-wide Distributed Order Management strategy and roadmap – Define the future-state fulfilment capability across all brands and channels – Build and present investment business cases to executive stakeholders Platform Selection & Delivery – Lead the evaluation and selection of DOM platforms (IBM Sterling, Manhattan, Fluent Commerce and others) – Drive implementation from design through deployment, managing vendors and implementation partners – Ensure seamless integration with WMS, ERP, ecommerce and CRM platforms Fulfilment Transformation – Design unified fulfilment processes across multiple brands and business units – Improve inventory visibility, utilisation and order orchestration across the network – Optimise the balance between fulfilment cost, speed and customer experience Leadership & Governance – Lead a team of 2–5 direct reports – Manage IT Capex and Opex within your remit, with monthly reporting and financial governance – Engage and influence executive and global stakeholders across global markets – Establish performance metrics, KPIs and continuous improvement frameworks UNDERSTANDING THE ENVIRONMENT We want to be straight with you about what you're walking into — because the right person will see this as the opportunity, not the obstacle. Multi-brand, multi-acquisition complexity Our client has grown through acquisition. Multiple brands, multiple legacy platforms, multiple ways of doing things. This role requires someone who can cut through that complexity and build a coherent, future-ready capability — without losing the room. Legacy technology alongside modern architecture Parts of the technology estate reflect decades of investment decisions. You will need to be pragmatic — working within real constraints while designing toward a modern, integrated target state. This is not a greenfield environment. A broad, busy role that requires exceptional organisation Platform selection, program delivery, stakeholder engagement, vendor management, global alignment, team leadership and financial governance all sit within scope — often at the same time. You'll need to be highly organised, unflappable and able to bring structure and pace to complex environments. WHAT WE'RE LOOKING FOR Essential – Proven experience leading a DOM / OMS transformation — not just operating one – Deep functional expertise in distributed order management, fulfilment and omnichannel supply chain – Hands-on experience with leading DOM platforms: IBM Sterling, Manhattan Associates, Fluent Commerce or equivalent CONFIDENTIAL SEARCH | seek.com.au job advertisement Confidential | Confidential draft for review prior to posting – Technical credibility — able to engage with architecture and engineering teams — but commercially minded, not purely technical – Executive stakeholder management and influence capability – People leadership experience – Exceptional organisational skills — comfortable managing wide scope and competing priorities simultaneously Desirable – Experience in multi-brand retail, specialty retail, FMCG or distribution environments – Background navigating post-acquisition technology complexity – Architecture awareness across application, integration, cloud and data domains – Global technology governance experience WHY THIS ROLE – One of the most strategically significant technology programs in the business right now – Senior, highly visible role with direct executive access and genuine influence – A business that is investing in its future — not treading water – A global organisation with genuine cross-market collaboration and career runway – The chance to be the person who builds something that will shape how millions of Australians shop and receive their orders
