Join a leading manufacturer providing exceptional customer service, managing orders, quotes and enquiries in a fast-paced, supportive team. The Company Our client is a well-established industrial manufacturing business, supplying high-quality products to a broad customer base across Australia. Known for their reliability and strong service standards, they operate in a fast-paced, team-focused environment and pride themselves on delivering practical solutions and consistent support to their customers and distributors. The Role Handle customer orders, quotes, and enquiries via phone and email, ensuring accuracy and timely turnaround Support customers and distributors with product, freight, and billing queries in a professional and helpful manner Troubleshoot issues and see them through to resolution, escalating where required Work closely with sales and operations to track orders, deliveries, and provide updates Maintain accurate data entry across systems (SAP/ERP) while managing multiple tasks and priorities Build and maintain strong customer relationships through consistent and reliable service About You Previous experience in customer service or internal sales within manufacturing, industrial, or related environments Strong attention to detail with the ability to manage multiple priorities Confident using systems such as SAP or similar ERP platforms Excellent communication skills and a proactive, solutions-focused approach Ability to work collaboratively across teams What’s On Offer? This is a Monday to Friday role (8:00am – 4:00pm) based in Wangara, offering onsite parking, a supportive team environment, and the opportunity to grow your skills within a stable and expanding industrial manufacturing business. If this opportunity sounds of interest, please APPLY or contact Hannah Nellist at Blackbook Executive on ( for a confidential discussion. SCR-hannah-nellist
