Customer Service Manager Your new company Join a leading organisation within the Business Banking sector, recognised for delivering high-quality transaction and client services to a valued client base. Youll be part of a national team supporting business customers across a broad suite of complex banking products and services. Your new role As part of the Transaction Services team, you will play a critical role in delivering end-to-end client service. Youll manage client enquiries across multiple channels, ensuring timely, accurate, and professional resolution.Key responsibilities include: Managing inbound client enquiries via phone, email, and digital platforms Handling high volumes of email queries efficiently Supporting client requests through secure portals and internal systems Resolving complex operational and transaction-related queries Delivering exceptional service to an existing business banking client base What you'll need to succeed To excel in this fast-paced and high-volume environment, you will bring: Mandatory banking experience Strong customer service or contact centre experience Excellent multitasking and problem-solving abilities Ability to quickly learn complex processes and systems A proactive, self-driven approach with strong adaptability Outstanding written and verbal communication skills What you'll get in return $500 per day super 6-month contract with potential extension or permanent opportunities Structured onboarding and training program Hybrid working model post-training (office WFH) Exposure to multiple banking products and career progression pathways Supportive and collaborative team environment with experienced leadership What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 3004154
