Job Description We have fantastic career opportunities for passionate Senior Dispute Resolution Specialists to help drive financial fairness in our Superannuation team . About the role: As a Senior Dispute Resolution Specialist, you will manage complex and sensitive complaints, playing a key role in delivering fair, timely and high‑quality outcomes. You’ll use strong conciliation, mediation and negotiation skills to resolve matters, often involving multiple issues and stakeholders. This role requires the confidence to lead conversations with complainants and financial firms, translate discussions into clear, well‑reasoned written outcomes, and apply sound judgement to complex scenarios. Key responsibilities Manage end-to-end resolution of complex superannuation complaints Conduct effective conciliation/mediation discussions, primarily via phone Analyse information, identify core issues and determine fair outcomes Gather and assess evidence from complainants, firms and third parties Prepare clear, concise written assessments and decisions Apply relevant legislation, industry codes, AFCA Rules and fairness principles Contribute to continuous improvement and broader operational initiatives
