About the Company Born in 2021 with a simple cushion and a big dream, Hommey is revolutionizing the homeware industry. We believe that creating an aspirational, top-quality brand doesn't have to break the bank. Our mission? To help you craft a personalised home that truly reflects who you are, without compromising on style or your budget. About the Role As a Customer Experience Representative , you’ll be the voice of Hommey to our customers - the person who brings the Hommey experience to life. From product questions to order updates, returns and everything in between, you’ll help deliver clear, thoughtful, and genuinely helpful support. You’ll work closely with our Customer Experience Manager to develop your skills, contribute to a high-performing support function, and ensure customers feel valued every step of the way. What You’ll Do Respond to customer enquiries via email, chat, and phone Manage returns, exchanges, refunds, and order updates Provide product knowledge and personalised advice Share insights to improve FAQs and customer experience What You'll Bring Strong written and verbal communication Friendly, proactive, and solutions-focused approach Comfortable with tech and detail-oriented 1 years in customer support (eCommerce or retail ideal) Bonus: experience with Shopify, Gorgias, Cin7 Why Join Hommey? At Hommey, we're building more than a home and lifestyle brand — we're creating a movement defined by comfort, quality, and personalisation We believe in what we do. Be part of an ambitious start-up team disrupting the homewares market A flexible work culture is at the heart of what we do. We believe in flexibility and surrounding ourselves with passionate individuals who value creativity and teamwork We offer Comfort Days: these are five days in addition to A/L accruals We love our community and are customer-centric. We want to create products that make a difference in the lives of our customers Still Reading? If you’re still here, we get the feeling you’re our kind of person. But here’s the deal — research shows that 60% of women and underrepresented folks may have already decided to step away from applying. Even if you don’t tick every box, we’d love for you to say hello. We’re all about bringing different perspectives and experiences to the table, because that’s what will bring us closer to creating comfort for all. Ready to Join Us? If you're excited about joining us, we'd love to hear from you. Please submit your resume and a brief cover letter telling us why you're interested in joining Hommey. If you're ready to be part of a team that's redefining homeware, one cushion at a time, we want to hear from you! Join us in our mission to make homes more beautiful, comfortable, and uniquely personal. Due to the high number of applications we have received, we are unable to provide individual feedback to your application at this early stage of the process. Successful candidates will be contacted for next steps.
