We are excited to be recruiting Collections Officers for one of Australia’s premier toll-road companies, offering long-term career stability, extensive training and genuine progression opportunities. With a strong focus on customer service, investigation and resolution, this role is ideal for someone who enjoys meaningful conversations. With a Mid-July start date , we are shortlisting and interviewing now. What’s in it for you? Attractive salary package of $86K 5% bonus 6 weeks of fully paid training based in Eastern Creek Post-training choice of location: Eastern Creek or Sydney CBD Monday – Friday, 9AM - 5PM or 10AM - 6PM shifts, fortnight roster No weekends or late evenings 100% office-based role due to security and system access Monthly pay cycle Friendly, supportive and collaborative team environment Ongoing training, coaching and upskilling opportunities Clear career pathways with internal promotions encouraged A workplace that genuinely values inclusivity, diversity, and physical & mental well-being About the company Our client is a 100% Australian-owned, ASX15 listed organisation with over 30 years of history and a strong global footprint across Australia, the US and Canada. With more than 1,800 employees, they are an award-winning business recognised for excellence in customer service and innovation. This is an opportunity to join a rapidly growing organisation that invests heavily in its people, development and future leaders. About the role Due to internal promotions, business growth and increased customer demand, an exciting opportunity has arisen for Collections Officers to join the team. In this role, you will: Handle a combination of inbound and outbound calls, averaging around 20 minutes per call Investigate and resolve complex credit and account issues Work closely with customers to collect outstanding payments in a fair and empathetic way Deliver exceptional customer service while balancing commercial outcomes Use multiple systems and screens to assess and resolve customer queries This is a high-volume call centre role dealing with 40-60 calls — it is an investigative, service-driven position focused on quality conversations and meaningful outcomes. About you We are looking for someone who is resilient, curious and genuinely customer-focused, with the ability to navigate complex conversations confidently. You will bring: Previous experience in a collections-based role (essential) Strong customer service skills with a calm, empathetic approach Intermediate Excel skills Confidence using multiple systems and screens Excellent verbal and written communication skills A positive, resilient attitude and willingness to learn How to apply If this sounds like the role you’ve been looking for, APPLY NOW via the prompts. For further information, please email bailey@smaart.com.au . Due to the high volume of applications, only shortlisted candidates will be contacted. Must be a Permanent Resident or Citizen of Australia Due to high volume of applicants, only shortlisted individuals will be contacted
