Optus’ Network Operations Centre (NOC) Managers play a pivotal role in leading our network monitoring and incident management operations. Working on site at our coprarate head offices, this represents a unique opportunity to coordinate and lead a team of Network Engineers, ensuring flawless service delivery and network stability across our outstanding infrastructure. The operating environment runs 24/7/365, so this position requires you to be committed to working a rotating roster pattern aligned to same. If you're ambitious, determined, and have a proven track record in network operations, this role is perfect for you! What You’ll Do Manage and align the duties of network engineers throughout the shift. Maintain ongoing supervision of all network infrastructure, monitoring systems, and dashboards. Address and coordinate the resolution of network incidents, outages, and performance alerts. Serve as the liaison between management and NOC engineers. Monitor prioritisation to optimise response times. Collaborate with leadership to develop training curriculum for NOC technicians. What You Bring Full, unrestricted Australian working rights (permanent residency or citizenship). Minimum 5 years' proven experience in a similar role, either within a Network Operations Centre or a comparable 24/7 operational setting. Solid understanding of network infrastructure, monitoring tools, and incident management procedures. Proven ability to prioritise tasks and respond effectively to urgent issues. Excellent verbal and written communication skills. Leadership capability with a collaborative, team-oriented approach. Flexibility to adapt to changing priorities and technological advancements. What's in it for you? Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners. Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA). Put your wellbeing first with free access to counseling and support services, 24/7 — in-person, by phone, SMS, or video. LI-EB1
