12 month role based in Sydney CBD Your new company Join a leading organisation within the Business Banking sector, renowned for delivering high-quality transaction and client services to a dedicated client base. Youll be part of a national team supporting business customers through a range of complex banking products and services. Your new role You will play a key role in delivering end-to-end client service within Transaction Services. You will manage client enquiries across multiple channels including phone, email, and client portals, ensuring timely and accurate resolution. Managing inbound client enquiries Handling high volumes of email queries Supporting client requests via secure portals and internal platforms Resolving complex and sometimes unique operational queries Delivering exceptional service to an existing client base What you'll need to succeed You will be a highly adaptable and motivated individual who thrives in a fast-paced, high-volume environment. Experience in a contact centre or customer service environment (banking preferred but not essential)Strong multitasking and problem-solving skillsAbility to quickly learn complex processes and systemsProactive, self-starter with a flexible approachExcellent communication skills across multiple channelsMust be available Thursday 25th June for an in-person Assessment CentreAu Citizens and Permanent Residents only What you'll get in return Competitive hourly rate of $37.13 super Structured 8-week full-time training program (office-based)Hybrid working model post-training (50% in office)Exposure to multiple banking product sets with career progression opportunities Potential for contract extension or permanent opportunities for high performers Supportive team environment with dedicated Team Leaders and Senior Associates What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 3002399
