Job Description Join Rest, a Purpose-Driven Superannuation Fund Provider Assist in Shaping and Optimising Contact Centre Operations for Member, Employer, and Insurance Services Sydney CBD Located - Hybrid Working Environment - a blend of CBD Office & Remote Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome. Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do. About the role Reporting into the Senior Service Solutions Manager, Execution - Services, you will support the Member Servicing business unit in the execution of superannuation and insurance contact centre operations within Rest. A focus to continually optimise member, employer and agent outcomes in service. What you’ll do Lead the implementation and optimisation of contact centre operating models. Monitor partner performance, address service issues, and support governance and service targets. Provide subject matter expertise on contact centre operations, systems, and business rules. Support campaigns and change initiatives, including partner readiness and impact assessments. Design and deliver training materials and sessions to uplift capability and consistency. Support onboarding/offboarding, user access reviews, and compliance checks. Assist with service-impacting IT issues, risk events, and remediation activities.
