Perth Airport Location | Global Freight Forwarder | Career Development Opportunity Are you an experienced Freight Forwarding Customer Service professional looking to join a well-established international logistics provider? Our client is a leading global freight forwarding business with a strong presence across Australia and overseas. Due to continued growth, they are seeking an Intermediate Customer Service Coordinator to join their Perth team. This is an excellent opportunity for someone with 2-5 years of freight forwarding experience who enjoys building strong customer relationships while managing the end-to-end coordination of international shipments. The Role Reporting to the Customer Service Manager, you will be responsible for managing a portfolio of key clients, ensuring all freight movements are coordinated efficiently while delivering exceptional customer service. Key responsibilities include: Acting as the primary point of contact for a dedicated customer portfolio Coordinating import and export shipments across sea and air freight Liaising with overseas agents, carriers, transport providers and customs brokers Providing shipment updates and proactive communication to clients Preparing freight quotations and rate requests Managing customer enquiries and resolving operational issues Monitoring shipment milestones and ensuring KPI requirements are met Maintaining accurate records within CargoWise Building and maintaining strong long-term client relationships About You To be successful in this role you will possess: Minimum 2 years' experience in international freight forwarding Previous experience in a customer service, operations or import/export coordination role Working knowledge of sea freight and/or air freight operations Experience using CargoWise preferred Strong communication and relationship-building skills Excellent organisational skills with the ability to manage multiple shipments simultaneously A proactive and solutions-focused approach High attention to detail and commitment to customer satisfaction What's on Offer Join a respected multinational freight forwarding organisation Supportive team environment with strong internal training Career progression opportunities within operations, key accounts or sales Competitive salary package Stable and growing business with excellent systems and processes Convenient Perth Airport location with on-site parking If you're looking to further develop your career within international logistics and join a business that genuinely invests in its people, we would love to hear from you. Apply now or contact us for a confidential discussion.
