Every woman and her family have a safe place to call home. About Us Women’s Housing Company (WHC) is a registered charity and Tier 1 Community Housing Provider delivering safe, secure and affordable housing for women and their families across NSW. We manage over 1,200 properties and support more than 2,200 women and children each year through housing and specialist homelessness services. We take a women‑centred, trauma‑informed approach , with a strong focus on older women, women with children, survivors of domestic and family violence, and single women. Guided by our values, we are growing with purpose – expanding our housing portfolio, strengthening services, and amplifying women’s voices to create lasting change. Our Values Courage | Integrity | Collaboration | Respect | Support Women’s Housing Company is a diverse organisation that encourages applications from people of diverse backgrounds including Aboriginal and Torres Strait Islander peoples, people of all ages, abilities and cultures. Benefits Competitive NFP salary packaging, including annual leave loading and up to $18,550 tax-free Additional leave between Christmas and New Year , birthday leave, study leave and ceremonial leave Flexible work arrangements aligned to role requirements Award-winning EAP wellbeing and coaching support program for you and your family Employee wellbeing initiatives and team bonding events Surry Hills office , just a 5-minute walk from Central Station Purpose-led, inclusive and values-driven work culture Exclusive discounts, cashback and cost-savings through Employment Hero Work Opportunity to make a life-changing impact in the lives of women and families About the Role The Tenancy Manager is responsible for delivering comprehensive, client‑focused tenancy and property management services, providing exceptional customer service across an allocated portfolio of properties. This role ensures all tenancy management activities comply with relevant legislation, contractual requirements, and the policies and procedures of the Women’s Housing Company (WHC). Key Accountabilities Manage and sustain tenancies by providing high quality, trauma informed and client focused tenancy management and support the provision of quality homes in the portfolio. Provide intensive tenancy management and support to tenants to sustain their tenancies by maintaining relationships with support providers and linking tenants to programs that improve tenant outcomes and sustain their tenancies Maintain high levels of customer satisfaction by ensuring the timely response to tenant enquiries, complaints and grievances and encourage participation in tenant feedback and survey opportunities. Ensure the portfolio meets its financial goals and KPI targets through the effective management of rent and non-rent arrears, former tenant debt, property inspections, property viewings and lease signings to support the void and vacancy timeframes. Support the business to enhance community development and tenant engagement programs by promoting and supporting the implementation of relevant programs throughout the portfolio. Support the Tenancy Services team to meet its compliance and legislative obligations by ensuring the timely and accurate recording of tenant information in the IT system(s) and maintaining strict adherence to operational and workplace policies and procedures. Qualifications, Experience & Knowledge Social Work Degree and/or Certificate IV in Social Housing, Real Estate License or equivalent Experience in working with vulnerable people experiencing homelessness, rough sleepers, people experiencing domestic and family violence and mental health issues Experience in tenancy management in the community housing sector Thorough knowledge of the Residential Tenancies Act Understanding of social support service system Experience at NSW Civil and Administrative Tribunal (NCAT) Intermediate skills in all Microsoft Office 2010 applications Good written and verbal communication skills including interpersonal skills and the ability to negotiate NSW Driver’s license Mandatory National Police Check and willingness to obtain a Working with Children Check Ability to work collaboratively within a team Full, unrestricted Australian working rights. How to Apply: If this role and lifestyle at the Women’s Housing Company sounds like the perfect fit, we would love to hear from you! Please submit: CV Cover Letter outlining why you are the best candidate for this role. Important Information No agency referrals will be considered. If you require any reasonable adjustments during any part of the recruitment process, please let us know. Only successful applicants will be contacted on the progress of their application. The Women’s Housing Company Limited has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) and therefore we are seeking applications from suitably qualified females only.
