PKL Recruitment is currently seeking an experienced and motivated Inside Sales Executive to join a growing business within the office supplies and B2B solutions sector. This is a fantastic opportunity for a driven sales professional who enjoys building client relationships, generating new business and managing customer accounts in a fast-paced environment. About the Role In this role, you will be responsible for managing and growing customer accounts through proactive outbound sales activity, relationship management and customer service excellence. You will work closely with internal teams to ensure customers receive timely solutions and support across a range of office supplies and consumables. This position is office-based in Sydney with hybrid flexibility available depending on experience and business needs. Key Responsibilities Drive revenue growth through outbound sales calls and account management Build and maintain strong customer relationships Identify opportunities to grow existing accounts and win new business Prepare quotations and follow up sales opportunities Respond promptly to customer enquiries and provide solution-based support Maintain accurate CRM and customer records Work collaboratively with internal teams to achieve sales outcomes Monitor customer purchasing trends and identify upselling opportunities Skills & ExperienceEssential Previous experience in inside sales, telesales or B2B account management Strong communication, negotiation and objection handling skills Ability to prioritise tasks and work in a fast-paced environment Proven ability to build long-term customer relationships Strong Microsoft Office skills, particularly Excel and Outlook Results-driven with excellent time management and organisational skills Desirable Experience within office supplies, wholesale distribution or similar industries SAP S/4 HANA experience Experience working with ERP or CRM systems Personal Attributes Self-motivated and proactive Customer-focused with a consultative sales approach Resilient and adaptable in a sales-driven environment Strong attention to detail and follow-through Able to work autonomously and within a team Key Performance Indicators (KPIs) Achievement of revenue and margin targets Customer retention and account growth CRM accuracy and reporting Customer service and satisfaction metrics Outbound campaign and quotation conversion rates What's on Offer Supportive and collaborative team culture Hybrid working flexibility Career growth opportunities Stable full-time opportunity within a growing business Competitive salary package
