iLA is a for-purpose organisation dedicated to empowering people and communities to live and age well. iLA delivers the Single Assessment Service across WA, along with digital-first initiatives including LiveUp, KeepAble and AT Chat, plus navigation and peer mentoring programs. Our people are at the heart of everything we do, and it is their passion, talent and dedication that drive our impact. THE ROLE The Customer Support Officer provides customer service, intake, scheduling and administrative support to the Single Aged Care Assessment Services team, helping coordinate assessments and deliver a positive customer experience. The role also provides administrative support to the team by maintaining accurate data management and supporting the day-to-day administrative operations across the service. Deliver timely, professional customer service across calls, emails and referrals. Complete the intake and scheduling of aged care assessments, and act as a key contact for customers, carers, assessors and providers. Use inclusive, culturally responsive practices when supporting diverse and vulnerable customers. Maintain accurate records across systems and support intake, scheduling and reporting processes. Monitor shared inboxes, customer feedback and service documentation to support smooth operations. Provide general administrative support, including reports, meeting support and backup reception as needed. THE CANDIDATE The ideal candidate will bring: Strong customer service, communication and stakeholder engagement skills. Confidence using digital systems and maintaining accurate records and data. Strong organisational skills, sound judgement and the ability to manage competing priorities. A customer-focused, collaborative and values-led approach. Previous operational and system experience including CRM, portal, scheduling and/or invoicing. MAC experience (preferred) WE OFFER Great culture considered to be in the top 5%nationally for our sector. Ongoing support and training, including Professional Development Generous salary packaging, up to an additional $18,549 tax free FBT (including the ability to package relocation expenses for those eligible) True work life balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave. Flexible working arrangements and Work from Home flexibility Employee Assistance Program for you and your immediate family Health & Well-being Program including flu vaccination TO APPLY Register your interest today by submitting your curriculum vitae and a cover letter, addressing how you meet the work-related requirements (in no more than 2 pages). Applications close: 05/06/2026 We reserve the right to commence interviewing before the closing date If you wish to discuss the position, please contact Sarah Easton (Director - Assessment Portfolio) at ilaustralia.org.au. If you require any additional support during the recruitment/interview phase, please contact ilaustralia.org.au. Only those with the right to live & work in Australia need apply. No agency applications at this time. Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate. Values: Passion, Integrity, Embracing, Authentic
